F.A.Q
Q: Does Amarante has any store that we can visit?
A: Amarante is an online-based flower shop, we do not have any physical store yet.
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Q: How to make an order?
A: The order can only be made by WhatsApp, Line & Email. NOT from the website. For our contact details, please navigate to the CONTACT US webpage.
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Q: How far in advance should I order?
A: The best time will be 5 – 7 days in advance.
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Q: Urgent orders? (below H-3)
A: Contact us directly to check ready stock flowers, maybe we can still help you.
Q: Where do you deliver?
A: Delivery service is ONLY available within Jakarta & Tangerang area.
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Q: What are your delivery days/hours?
A: Mondays to Saturdays 9 AM - 5 PM (excluding Public Holidays). Sundays charge is additional 50.000 for Jakarta & Tangerang area.
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Q: Can I request a specify delivery time?
A: We will try our best to fulfill your desired delivery time, but we cannot guarantee due to the nature of Jakarta heavy traffic.
Q: How much is the delivery fee?
A: Delivery charge to Jakarta area is Rp 50.000 - Rp 150.000. For any other location outside Jakarta, delivery charge may vary depends on the location. Contact us directly for details.
Q: Can Amarante use another courier services instead (for example: Go-JeK, Grab-Bike, etc)?
A: If the customer wish to use another courier services such as Go-JeK, the customer shall book the Go-JeK themselves & Amarante will give our full address. By doing so, Amarante has no responsibility if the flowerbox is damaged during the delivery process / delivery delay etc.
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Q: What if nobody’s home when delivery guy come?
A: We use a personal delivery service means someone must be available to accept the order prior to arranging deliveries. Note that if there is no one available to accept the delivery, we can either leave the flowers at the door or bring them back to our studio. If resend is required you will be charged for the second delivery and this may result in the product being unsatisfactory, due to the fragility and perishable nature of the flowers.
Q: Can I update my order after I purchased?
A: Please call us and our team will be able to assist you and help to determine if changes are possible. We will try to accommodate desired changes as much as we can.
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Q: Can I cancel my order?
A: Once order is made, cancelling is not permissible but revision might be possible.
Q: How about the flower availability?
A: All the flowers in the catalogue or Instagram page may not always available at all times. When one of the flowers in the arrangement is unavailable, we will substitute it with another flowers. But we will make sure, the color tone will still associate with the customer’s preferences.
Q: Do you do customized bouquets?
A: Absolutely. Just contact us via email, WhatsApp or Line if you would like a specialized bouquet.
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Q: Can I request specific types of flower in my order?
A: Yes you can. We require 1 – 2 weeks in advance for special requested varieties subject to availability. Special requested order cannot be cancelled.
Q: Can I send a card of a message along with my bouquet?
A: Yes! After you have selected your favorite bouquet, you will be given the opportunity to write a few words on our specially designed Amarante cards. Your card will be attached to the bouquet.
Q: How long the flowers in the fresh flowerbox can last?
A: Each flower has different characteristics, so there's no exact answer of this question. The longevity of the flowers in our fresh flowerbox is equal to the normal flower bouquet or flowers in vase arrangement. We provide a Care Instruction Card for your flowers to last longer.
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